Store Policies: Shipping & Returns

Shipping

Every printer ships free in the U.S. All wide-format printers and plotters purchased on this site ship at no charge to U.S. addresses.

Supplies, media, and accessories ship via UPS Ground at live carrier rates calculated at checkout from the actual weight and carton dimensions of your items. What you see at checkout is what UPS charges us.

Orders ship from our North Carolina location or directly from national distribution warehouses, whichever gets your items to you fastest. Extended warranties and service plans are delivered electronically — nothing ships.

Damaged shipments

Large-format printers are big, heavy freight — please inspect your delivery before the driver leaves whenever possible. If anything arrives damaged: keep all packaging, note the damage with the carrier if you can, and call us at 980-536-0080 right away. We’ll take it from there.

Sales tax

We collect sales tax where the law requires us to, currently on orders shipped to: California, Hawaii, Indiana, Maryland, New Jersey, New York, North Carolina, Pennsylvania, South Carolina, and Virginia. The exact tax for your address is calculated at checkout.

Returns

• Unopened products may be returned within 14 days of the original shipment date for a refund of the purchase price, or credit toward an exchange. A 25% restocking fee applies to refunds; it is waived when you exchange for another product. Original shipping charges are non-refundable.
• All returns require a Return Authorization. Call 980-536-0080 before shipping anything back — you’ll receive an RA number and the correct return address. Returns without an RA cannot be accepted.
• Return shipping (standard ground) is the customer’s responsibility, unless we shipped you the wrong item.
• Opened products cannot be returned unless defective. Defective products are handled under the manufacturer’s warranty — HP, Epson, and Roland all provide direct warranty service, and we’re glad to help you start a claim and stay on it until it’s resolved.
• Refunds are issued to the original payment method within 10–15 business days of our receiving and inspecting the return.

Cancellations

Need to cancel? Call 980-536-0080 as soon as possible. Orders that have not yet shipped are canceled with a full refund. Orders already in transit follow the return policy above.

Questions

Anything unclear, call 980-536-0080 — a person answers, and it’s faster than email for order issues. For everything else: sales@plotterprinters.com. See also our Terms of Use and Privacy Policy.